GTOA
gtoarcade.com
Weekly KPI Report
Select your department below. Takes 10–15 minutes. Due every Friday by 5 PM EST.
Select Department
📈
Growth / Marketing
Social Media Manager
💬
Community
Community Team
🎬
Content & Social
Content Team
📣
Ads & Messaging
Ads & Messaging
🎧
Player Support
Player Support
🔐
Redemption
Redemption Team
💻
Development
Development Team
✅
Compliance
Compliance
Growth
/ Marketing
⏱ ~12 min
Lead Name
*
Week Ending
*
📊 KPI Numbers
New Players This Week
Target: 10–15+
Outbound DMs / Day (avg)
Target: 50–100+
Meaningful Convos / Day (avg)
Target: 15–25
Follow-Ups Completed
Target: 100% of warm leads
DM → Signup Conversion Rate
Track & improve
Team KPI Submissions On Time
Target: 100%
🏆 Wins This Week
What worked? What drove results?
🚩 Issues / Blockers
What's slowing us down or not working?
💡 Next Week Priority
Your #1 goal for next week
Overall Status
🟢 On Track
🟡 Needs Attention
🔴 Off Track
Something went wrong. Please try again or email your report directly.
✅
Report Submitted
Growth / Marketing report sent to Leadership. They'll review Monday morning.
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Community
Management
⏱ ~10 min
Lead Name
*
Week Ending
*
📊 KPI Numbers
Outbound DMs Sent (Total)
Target: 30–60/day
New Followers Gained
Target: 100–150+
Comments Replied To
Target: 100% within 2 hrs
DM → Signup Conversions
Track weekly
Winner Announcements Posted
Target: 100% same day
Follow-Ups Completed
All warm DMs within 24 hrs
🏆 Wins This Week
Best conversations, conversions, or community moments
🚩 Issues / Blockers
Account flags, low reply rates, anything that slowed you down
💡 Next Week Priority
Your #1 focus next week
Overall Status
🟢 On Track
🟡 Needs Attention
🔴 Off Track
Something went wrong. Please try again or email your report directly.
✅
Report Submitted
Community Management report sent to Leadership. They'll review Monday morning.
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Content
& Social
⏱ ~10 min
Lead Name
*
Week Ending
*
📊 KPI Numbers
New Followers (All Platforms)
Enter count
Not applicable to my role
Target: 250+
Posts Published
Enter count
Not applicable to my role
Target: 7–10
Short-Form Videos Published
Enter count
Not applicable to my role
Target: 2–4 Reels/TikToks
Posts That Got DMs or Comments
Enter count
Not applicable to my role
Target: 2+ per day
Winner Graphics Posted
Enter count
Not applicable to my role
Target: 100% same day
Ad Creatives Delivered to Santosh
Enter count
Not applicable to my role
Target: 2+ per week
Videos Delivered
Enter count
Not applicable to my role
Completed and delivered this week
Images / Graphics Delivered
Enter count
Not applicable to my role
Completed and delivered this week
Promo Graphics & Videos Completed / Delivered
Enter count
Not applicable to my role
Completed and delivered this week
Email & SMS Materials Delivered to Rahul
Enter count
Not applicable to my role
Completed and delivered this week
🏆 Wins This Week
Best performing post, most engaging content, creative highlights
🚩 Issues / Blockers
What held back content output or performance?
💡 Next Week Priority
Your #1 focus next week
Overall Status
🟢 On Track
🟡 Needs Attention
🔴 Off Track
Something went wrong. Please try again or email your report directly.
✅
Report Submitted
Content & Social report sent to Leadership. They'll review Monday morning.
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Ads
& Messaging
⏱ ~12 min
Lead Name
*
Week Ending
*
📊 KPI Numbers
Active Ad Campaigns Running
Target: 1+ always live
Cost Per New Signup (CPA)
Track & reduce weekly
Click-Through Rate (CTR)
Target: 1.5%+
SMS/Email Campaigns Sent
Target: On schedule, 0 delays
Email Open Rate
Target: 25%+
Deposits Driven by Campaigns
Track revenue attribution
🏆 Wins This Week
Best campaign, strongest open rate, highest converting message
🚩 Issues / Blockers
Ad account issues, low performance, policy flags, or delivery problems
💡 Next Week Priority
Your #1 focus next week
Overall Status
🟢 On Track
🟡 Needs Attention
🔴 Off Track
Something went wrong. Please try again or email your report directly.
✅
Report Submitted
Ads & Messaging report sent to Leadership. They'll review Monday morning.
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Player
Support
⏱ ~10 min
Lead Name
*
Week Ending
*
📊 KPI Numbers
Avg First Response Time
Target: Under 2–3 min
Total Tickets / Chats Handled
Track volume
First-Contact Resolution Rate
Target: 80%+
Unanswered Tickets at Shift End
Target: 0
Escalations to Management
Flag same shift
Suspicious Activity Flags Sent
Target: 100% reported
🏆 Wins This Week
Great player interactions, retention saves, fast resolutions
🚩 Issues / Blockers
High volume days, repeat complaint types, missing info that slows resolutions
💡 Next Week Priority
Your #1 focus next week
Overall Status
🟢 On Track
🟡 Needs Attention
🔴 Off Track
Something went wrong. Please try again or email your report directly.
✅
Report Submitted
Player Support report sent to Leadership. They'll review Monday morning.
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Redemption
& Compliance
⏱ ~10 min
Lead Name
*
Week Ending
*
📊 KPI Numbers
Total Redemptions Processed
Track volume
Avg Payout Processing Time
Target: 15–20 min
KYC Completion Rate
Target: 100% — no exceptions
Payout Errors This Week
Target: 0
Suspicious Activity Flags
100% documented
Redemptions Over 48 Hrs Pending
Target: 0
🏆 Wins This Week
Clean payout week, fraud caught early, fast turnaround highlights
🚩 Issues / Blockers
Fraud patterns, KYC delays, volume spikes, or anything flagged
💡 Next Week Priority
Your #1 focus next week
Overall Status
🟢 On Track
🟡 Needs Attention
🔴 Off Track
Something went wrong. Please try again or email your report directly.
✅
Report Submitted
Redemption & Compliance report sent to Leadership. They'll review Monday morning.
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Development
Team
⏱ ~12 min
Lead Name
*
Week Ending
*
📊 KPI Numbers
Platform Uptime This Week
Target: 99.9%
Bugs Resolved This Week
Track all resolved
P1 Critical Bug Avg Fix Time
Target: Under 4 hrs
Open Bugs Remaining
Track & reduce
Features / Tasks Delivered
On-time delivery
Payment Flow Issues This Week
Target: 0
🏆 Wins This Week
Features shipped, bugs squashed, performance improvements
🚩 Issues / Blockers
Active bugs, delays, third-party issues, or anything needing leadership attention
💡 Next Week Priority
Your #1 focus next week
Overall Status
🟢 On Track
🟡 Needs Attention
🔴 Off Track
Something went wrong. Please try again or email your report directly.
✅
Report Submitted
Development report sent to Leadership. They'll review Monday morning.
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Compliance
Team
⏱ ~10 min
Lead Name
*
Week Ending
*
📊 KPI Numbers
Platform Audit Completed?
Select...
Yes — Full Audit Done
Partial — In Progress
Not Completed
Target: Full audit weekly
Compliance Issues Found
Document & escalate all
Issues Resolved / Fixed
Same day or flagged to dev
Comms / Posts Reviewed
100% before publish
Team Spot-Checks Completed
Min. 3 per team/week
Restricted State Blocks Verified?
Select...
Yes — All 11 States Confirmed Active
Issue Found — Flagged
Not Checked
All 11 states weekly
🏆 Wins This Week
Issues caught early, clean audit results, policies updated
🚩 Issues / Blockers
Anything found on the platform, in communications, or in policies needing attention
💡 Next Week Priority
Your #1 focus next week
Overall Compliance Status
🟢 All Clear
🟡 Issues Found
🔴 Urgent Flag
Something went wrong. Please try again or email your report directly.
✅
Report Submitted
Compliance report sent to Leadership. They'll review Monday morning.
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